> For the complete documentation index, see [llms.txt](https://pair.guides.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pair.guides.gov.sg/pair-chat/pair-chat-access-guide.md).

# Pair Chat Access Guide

This page provides information on how to access Pair Chat based on your organization’s domain and network requirements.

Pair Chat is accessible only through approved networks and devices. 

Please refer to the table below for your respective domain and access method.

### **Access by Domain**

<table><thead><tr><th width="215.04296875">Domain</th><th>Access Method</th></tr></thead><tbody><tr><td><strong>WOG users (gov.sg)</strong></td><td><p>Connect via VPN on<br>- Non-S GSIB devices, GoMax iPads/iPhones, and COMET devices <br></p><p></p><p>If you’re on a COMET laptop and see <strong>“You don’t have access to Pair Chat on this device”,</strong> your Zscaler connection may need a refresh:<br></p><ol start="1"><li>Right-click the blue <strong>Zscaler</strong> icon in your taskbar and select <strong>Open Zscaler</strong>.</li><li>Click <strong>More</strong> in the left panel.</li><li>Scroll down and click <strong>Update Policy</strong>.</li><li>Once that’s done, scroll up and click <strong>Restart Service</strong>.</li><li>Try Pair Chat again.<br></li></ol><p><em>Please note that Internet-enabled devices without VPN cannot access Pair Chat at this time.</em></p></td></tr><tr><td><strong>schools.gov.sg</strong></td><td>SSOE devices connected to Schools WiFi</td></tr><tr><td><strong>Polytechnics &#x26; ITEs</strong><br>(np.edu.sg, nyp.edu.sg, sp.edu.sg, rp.edu.sg, tp.edu.sg, ite.edu.sg)</td><td>Staff WiFi on campus<br>- Ensure that you're connected to any VPNs like Global Protect where applicable</td></tr><tr><td><strong>Public Healthcare Institutions (PHIs)</strong></td><td>Corporate laptops (Managed by Synapxe)</td></tr><tr><td><strong>MINDEF</strong><br>(mindef.gov.sg, defence.gov.sg)</td><td>MINDEF AFE/iNET devices via Office WiFi only.</td></tr></tbody></table>

💡 **Still having issues?**&#x20;

1. Please check with your agency's IT team to confirm your network and device configuration meets the requirements above.
2. If the issue persists after you've checked your network and device configuration with your agency's IT Team, please contact our support team at <https://go.gov.sg/pair-support>.  Do include the **Cloudflare Ray ID** shown on your error page so we can help diagnose the issue faster.