> For the complete documentation index, see [llms.txt](https://pair.guides.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pair.guides.gov.sg/pair-chat/pair-chat-access-guide.md).

# Pair Chat Access Guide

Pair Chat is accessible only through approved networks and devices. 

Please refer to the table below for your respective domain and access method.

### **Access by Domain**

<table><thead><tr><th width="215.04296875">Domain</th><th>Access Method</th></tr></thead><tbody><tr><td><strong>WOG users (gov.sg)</strong></td><td><p>Connect via VPN on<br>- Non-S GSIB devices, GoMax iPads/iPhones, and COMET devices <br></p><p><em>Please note that Internet-enabled devices without VPN cannot access Pair Chat at this time.</em></p></td></tr><tr><td><strong>schools.gov.sg</strong></td><td>SSOE devices connected to Schools WiFi</td></tr><tr><td><strong>Polytechnics &#x26; ITEs</strong><br>(np.edu.sg, nyp.edu.sg, sp.edu.sg, rp.edu.sg, tp.edu.sg, ite.edu.sg)</td><td>Staff WiFi on campus</td></tr><tr><td><strong>Public Healthcare Institutions (PHIs)</strong></td><td>Corporate laptops (Managed by Synapxe)</td></tr><tr><td><strong>MINDEF</strong><br>(mindef.gov.sg, defence.gov.sg)</td><td>MINDEF AFE/iNET devices via Office WiFi only.</td></tr></tbody></table>

💡 **Still having issues?**&#x20;

1. Check with your IT team to confirm your network and device configuration meets the requirements above.
2. Contact our support team at <https://go.gov.sg/pair-support>. Please include the **Cloudflare Ray ID** shown on your error page so we can help diagnose the issue faster.


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